FAQ

We strive to offer you the best buying experience online! Click on the topics below for details.
Other help topics
  • Q1. How do create an account with Clatterans?

    To establish a new account, please click on "Register" button at the top of the page, and then complete the appropriate information. You may begin shopping once you have created your new account.

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  • Q2. How do I update my account information?

    Please login with your email address and password to edit in "My Account".

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  • Q3. What should I do if I have forgotten my login?

    To recover your password, please click on "Forgot Your Password" on the login page, and then enter your login email address. Your password will be sent to your email address.

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  • Q4. For Bulk Orders

    Please contact us with the following details - the item model number (SKU), the desired quantity you wish to purchase, and your postcode so that we give you a quote.

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  • Q5. How do I change my billing address?

    To change your billing address, please log in to your account and click on "Order History." The choose the Order ID and click "Edit Billing Address." Complete the detailed address information as requested. Click "Save" to finish.

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  • Q6. How do I change my registered email address?

    To change your registered email address, please login to your account and click "Login Details". Please enter your new email address. Click the Save button to finish.

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