Shipping & Returns
What Information Do We Collect?
The types of personal information that we collect from you will depend on the circumstances of collection and on the type of service you request from us. For example, when you wish to purchase a product from this website we may collect details such as your name, address, delivery address, telephone numbers and other information relevant to your purchase.
We may use the information we collect to notify you about important changes to our website, new and special offers we think you might be interested in. If at any stage you no longer wish to receive these notifications you may opt out by sending us an email.
How Do We Collect Information?
We may collect personal information about you when you visit our website, when you deal with us over the telephone, when you send us correspondence (whether by letter, fax or email), or when you have contact with us in person. We will not collect any personal information without your consent. You acknowledge that your consent is granted when you complete the fields necessary to facilitate a transaction through this website.
How Do We Use Your Personal Information?
We generally collect your personal information for the following purposes:
• To assist us in providing you with a quality service
• To facilitate your access to our website, products and services
• To deliver products you have ordered from us
• To conduct marketing activities
• To provide you with information about our products and services
• To seek your opinion on our products, services, marketing and website.
• To send you a newsletter.
Some of the personal information we collect is essential for us to be able to accurately identify who is using the service. Other types of personal information we collect help us to develop a profile of who is using our service and what their interests are. This assists us in offering products to suit the needs of the users of this website. This information will only be used for the purpose for which you have provided it.
Disclosure Of Personal Information To Third Parties
We may disclose your personal information to third parties for the purpose for which the information was collected or for related purposes, for example to complete a transaction on your behalf or provide you with a product that you purchased. We engage third party contractors to perform services for us which involves the contractor handling personal information we hold. For example, we currently engage third party contractors to:
• Deliver products purchased from this website
• Provide electronic funds transfer services, credit card account processing and related services
In these situations, the third party contractor is strictly prohibited from using any personal information about you, except for the specific purpose for which we have supplied. We may also disclose your personal information to various law enforcement agencies and governments around the world for security, to comply with subpoenas, customs and immigration purposes. Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
Access & Correction Of Information About You
We will, on request, provide you with access to the information we hold about you, unless there is an exception which applies under the Act, including for the purpose of correcting or updating that information. We may recover from you our reasonable costs of supplying you with access to this information. Your request to provide access to this information will be dealt with within in a reasonable time. If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon the Act.
Keeping Your Personal Information Up To Date
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it. If the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.
Updating/Accessing/Amending/Correcting Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may update it by making the change on our member information page or by emailing our Customer Support at firstname.lastname@example.org.
You may choose to stop receiving our newsletter or marketing emails by filling in the Unsubscribe Form, or you can contact us at email@example.com.
Cookies And Other Tracking Technologies
Third Party Cookies
Our web pages contain electronic images known as web beacons (sometimes called single-pixel gifs) that are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Clatterans stores this information for the sole purpose of sending this one-time email and tracking our referral program. Your friend may contact us at firstname.lastname@example.org to request that we remove this information from our database.
Links To Other Web Sites
Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
We may use a live chat feature to assist you with customer services. If our chat feature is offline we will collect your name and email address so that we may reply to your request. We will email you a full live chat history at the end of live chat service.
Surveys Or Contests
From time to time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as post code).
Security Of Your Personal Information
We will securely hold your personal information and we will not trade, rent or sell it.
We will take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.
We take all necessary measures to ensure the security of hard-copy information.
Once your transaction is finalised, both the electronic and hard-copy information are securely archived. After a period of 7 years, both the electronic and hard-copy information will be destroyed.
If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at email@example.com We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Resolving Your Concerns
If you wish to gain access to your personal information, have a complaint about a breach of your privacy or you have any query on how your personal information is collected or used, please forward your request, complaint or query to the address below. We will respond to your query or complaint as soon as possible.
If we make any material changes we will notify by means of a notice on this website prior to the change becoming effective.