FAQ

We strive to offer you the best buying experience online! Click on the topics below for details.
Other help topics
  • Q1. Customer Order Error

    If a wrong model is ordered, product exchanges are accepted. However, the return shipping fee will be at buyer's cost.

    Back to Top
  • Q2. How do I make a warranty claim?

    Please contact our support at (email). Please give us a detailed description of the issue as well as a photograph of the faulty product. We normally respond within 48 hours.
    Do not return the product until we have finished the process.

    Back to Top
  • Q3. I have received my item but the packaging was damaged during transit, can I change the item?

    Package damage during transit does not fall under our conditions or warranties unless the package damage affects the enclosed product. Conditions and warranties apply only to the product.

    Back to Top
  • Q4. I have received my item but it is damaged, what should I do?

    Please follow the procedures for making a warranty claim and returning a product.

    Back to Top

© 2018 Clatterans Store. all rights Reserved.