FAQWe strive to offer you the best buying experience online! Click on the topics below for details.
- Q1. How do I get answers to specific product questions?
- Q2. What should I do if I found the item received is not exactly what was described when I placed the order?
- Q3. Why are your prices so low?
- Q4. Can I physically see an item before I purchase it?
- Q5. Can you reserve an item for me?
- Q6. How to Find a PID
Q1. How do I get answers to specific product questions?
We are given all the technical specifications by our suppliers and we endeavor to list as much information as possible to help you make your purchase decision. Although our in-house teams are keen followers of water filters and water treatment, we may not always have the expertise to answer very detailed and technical questions we get asked by our customers. If we do have the information you required, we will respond as soon as possible. Otherwise, we would take a period of time to come up with a feasible answer to you.Back to Top
Q2. What should I do if I found the item received is not exactly what was described when I placed the order?
We apologise for the incorrect product description provided when you made your purchase, please contact us with your Order ID number. We will resolve this mistake as soon as possible.Back to Top
Q3. Why are your prices so low?
Clatterans is able to offer substantially lower prices than other brands and retail outlets because: We source our products directly from the manufacturers; We purchase large shipments to gain a better price; We do not rely on or involve any intermediaries; We operate solely online, eliminating retail costs. This allows us to give the best possible price to our amazing customers.Back to Top
Q4. Can I physically see an item before I purchase it?
Unfortunately, as Clatterans strives to provide its customers with the lowest prices possible, we are essentially an online store and do not have the capabilities to display products. All of our products are pre-packaged from our suppliers straight to our warehouse, ready to be shipped to you! We will continue to provide highly detailed descriptions, photos and information on all of the items we sell and if you can't find what you're looking for there, just contact our customer service team who will happily help you to find the information you're looking for!Back to Top
Q5. Can you reserve an item for me?
Due to stock turnover and nature of business, our products are sold on a first-come, first-served basis. You may place an order for the item you wish to purchase first and make your payment within 2 days.Back to Top
Q6. How to Find a PID
If you haven't ordered an item, the Product ID is located under the image gallery of each product.Back to Top
If you have placed an order, Log in to your account, click on "View Orders" from the drop down menu. Go to "Order History/b," then click "SHOW ALL." The Order ID will be shown under the "Products Ordered" column.